KEY ACCOUNT MANAGER (IT / TELECOM SECTOR - AFRICA & LATAM)

We are actively seeking an experienced Key Account Manager to join an innovative international company dedicated to fighting telecom fraud (including SIM-swap, interconnection abuse, SIMbox fraud, mobile money fraud, and more).

Based in Ghent, you will be responsible for a portfolio of strategic clients across Africa and Latin America, playing a central role in contract renewals, client relationship strengthening, and payment follow-up.

You will evolve within a human-sized, agile, multicultural organization with a strong international impact.

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• Manage a portfolio of telecom key accounts across Africa and Latin America
• Lead contract renewals: anticipate deadlines, coordinate internally, and follow up proactively
• Define commercial strategies tailored to local (cultural, political, and economic) contexts
• Maintain strong client relationships through rigorous follow-up of actions and related documentation
• Collaborate closely with Finance to ensure effective customer credit control, including payment monitoring, reminders, and collection actions.
• Support business development and participate in pricing and contractual negotiations
• Accurately document every stage of the sales cycle and streamline internal processes

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• Higher degree in business, management, or communications
• Minimum of 7 years of international B2B sales experience, ideally within the telecom or IT industry
• Solid understanding of African and LATAM markets
• Skilled in managing complex sales cycles and operating in multicultural environments
• Excellent command of French and English (C1 level minimum), Spanish is a valuable asset
• Strong adaptability, negotiation, and problem-solving skills
• Excellent client relationship management with a proactive and personalized approach
• Entrepreneurial, proactive and autonomous mindset
• Appreciation for multicultural environments and international collaboration

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• Permanent contract (CDI) within a dynamic, innovative international company
• A strategic role at the heart of telecom cybersecurity
• An attractive remuneration package including various extra-legal benefits: meal vouchers, eco vouchers, hospitalization insurance, group insurance, mobility budget and more
• High flexibility and remote working days

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